Help & Frequently Asked Questions
Is the app free?
Yes. The app is free to download and includes free content. Premium content is available through an optional subscription.
How do I cancel my subscription?
Open Settings on your iPhone → your name → Subscriptions → DELE C1 Prep → Cancel Subscription. You'll keep access until the end of your billing period.
How do I restore my purchases?
Open the app → Account → Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.
How do I delete my account?
Open the app → Account → Delete Account. All your data (progress, statistics) will be permanently deleted. This action cannot be undone.
Audio is not working
Check that your iPhone is not on silent mode (side switch). Make sure the volume is turned up. If using Bluetooth headphones, disconnect and reconnect them. If the issue persists, restart the app.
My subscription is not activating
Close the app completely (swipe up from the app switcher) and reopen it. If the issue persists, go to Account → Restore Purchases. If it still doesn't work, contact us.
Are you affiliated with Instituto Cervantes?
No. DELE C1 Prep is an independent app. We are not affiliated with Instituto Cervantes or any official organization. Our exercises are based on the publicly available exam format.
Contact
Can't find your answer? Email us at hello@prepdele.com and we'll respond within 24 hours.